iTrack4Tax Support

Common questions

Many answers are in the FAQ.

Trips aren't being detected

Automatic trip detection needs location access set to Always. Go to Settings › iTrack4Tax › Location and choose Always, and make sure Precise Location is on. Also check that Motion & Fitness is allowed. Low Power Mode can delay detection.

A receipt scanned with wrong details

Text recognition works best on a flat, well-lit receipt photographed straight on. You can always edit the fields before saving, and the original image is kept with the expense.

My file won't import

Start from the CSV or Excel template in the app, and make sure the file has a header row. If it still won't import, email us the error message and, if you can, a sample file with sensitive details removed.

I forgot my password

On the sign-in screen, tap the password reset option. We'll email you a link to set a new one. Check your spam folder if it doesn't arrive within a few minutes.

I was signed out on another device

Your account can be signed in on one device at a time. Signing in on a new device signs out the previous one.

Deleting your account

You can delete your account at any time from the App's Settings. This permanently deletes your entities, trips, expenses, distributions, and member records right away. Receipt images are removed within 7 days. Export any reports you need first. See Your choices and rights in the Privacy Policy, or email us.

Feedback and bug reports

We'd like to hear what's working and what isn't. Email infodev@bufosoftware.com with a short description and, if possible, a screenshot.